Fast and Qualified Support

Helping you Solve Challenges in Hardware and Software

Expert help from PhD-level scientists 
who understand your research.

What You Can Expect

Professional Support for Complex Scientific Instruments

At PicoQuant, we know that complex instruments demand reliable support. That’s why our dedicated team of PhD-trained scientists is here to ensure you get the most out of your system. From installation and training to troubleshooting and application advice, we deliver fast, qualified assistance you can count on.

Meet the Experts

Your Support Team 
at PicoQuant

With years of hands-on expertise in both hardware and software, our support team helps you move your research forward. Quickly, confidently, and without unnecessary downtime.

Steffen Rüttinger

Steffen Rüttinger

Head of Support

Anton Batalov

Anton Batalov

Expert for time-resolved fluorescence spectroscopy and microscopy

icon: silouhette of a person

Volker Buschmann

Expert for time-resolved fluorescence spectroscopy and microscopy

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Denis Dörr

Expert for time-resolved fluorescence spectroscopy and microscopy

Subhabrata Ghosh

Subhabrata Ghosh

Expert for time-resolved fluorescence spectroscopy and microscopy

Subhrokoli Ghosh

Subhrokoli Ghosh

Expert for time-resolved fluorescence spectroscopy and microscopy

Chenyang Lan

Chenyang Lan

Expert for LSM system integration and time-resolved fluorescence microscopy

Angel Oliveire Lira

Angel Oliviera Lira

Expert for components and spectroscopy

Jorge Luna Piedra

Jorge Luna

Expert for time-resolved fluorescence spectroscopy and microscopy

Olaf Schulz

Olaf Schulz

Specialized in customer training

Resources to Help You Work More Efficiently

Tools and Knowledge for Your Work

Here you can access resources to help you work effectively with PicoQuant instruments and deepen your understanding of time-resolved fluorescence techniques.

Time-Resolved Fluorescence Wiki

Our wiki at tcspc.com offers a curated collection of technical articles, background information, and best practices compiled by our Support Team. It’s a valuable reference for anyone working with time-resolved fluorescence or TCSPC techniques.

Training Courses by PicoQuant

Expand your expertise through our specialized courses:

  • Principles and Applications of Time-resolved Photoluminescence
  • Time-Resolved Microscopy and Correlation Spectroscopy

Each course combines theory with hands-on sessions, guided by experienced scientists from universities and industry.

Downloads

Access the latest user manuals, software packages, and updates for your PicoQuant systems. Simply extract the ZIP files to a temporary folder and refer to the included readme for installation details. If you need assistance, our Support Team is always happy to help.

Get in Touch with Our Support Team​

Contact Options

Whether you prefer using our contact form, sending an email, or giving us a call, our support specialists are ready to assist you quickly and reliably.

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Support via E-Mail and Phone

To help us process your request as quickly as possible, please include all relevant details when writing to us. This ensures we can provide an accurate and efficient response.

When contacting us, please:

  • Start a new e-mail thread rather than replying to an old conversation.
  • Always include your systems or devices serial number. This is typically a number formatted like 01xxxxx.

  • Include helpful details such as the research group you are working with.

For urgent questions or quick clarifications, you can reach us by phone during our support hours.

Info Request

Contact us

Please fill out the form below to request more information about our products and services. You may also use it to ask for pricing, availability, technical specifications, or any other details relevant to your inquiry. Our team will be happy to review your request and get in touch with you. If additional information is needed to process your inquiry, we will let you know.

* Required