5-year limited warranty
PicoQuant quality: 5-year limited warranty
PicoQuant has a long standing successful history in designing, building and delivery of outstanding picosecond pulsed diode lasers and time-correlated single photon counting (TCSPC) and time-tagging electronics. Our modules are used all over the world for a very broad range of applications ranging from everyday quality control to high-end scientific research in laboratories of noble prize winners.
The experience of more than 25 years has given us enough confidence in the reliability and accuracy of our built-to-last modules that we are proud to offer the unique PicoQuant 5-year limited warranty on our laser drivers with corresponding non-amplified laser and LED heads and our TCSPC and time-tagging modules. This limited warranty covers parts and labor needed to repair manufacturing defects that occur during the warranty period. It also includes the costs of shipping warranty-related repairs from PicoQuant to our customers.
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5-year limited warranty
The PicoQuant limited warranty remains in effect for five years from the date of the first purchase.
Who is protected by this warranty?
The PicoQuant limited warranty protects the original owner only and is nontransferable to subsequent owners. Covered items are PicoQuant laser drivers, laser heads of the LDH and LDH-I series (except LDH-D-TA and LDH-IB-XXX-T laser heads and laser heads of the LDH-FA series), LEDs of the PLS and PLS-I series and TCSPC and time-tagging modules, purchased from PicoQuant directly or one of its authorized resellers. A proof of purchase must be presented if this limited warranty service is required.
What is covered by this limited warranty?
Except as specified below, the PicoQuant limited warranty covers all TCSPC and time-tagging modules and all PicoQuant laser drivers purchased after February 1, 2015 and all LDH/LDH-I/PLS/PLS-I heads, purchased after September 10, 2023 from defects in material and workmanship.The warranty covers broken parts, but does not include additional training time, service visits or system recalibration. The PicoQuant limited warranty also covers the cost of shipping out on returned items. Shipping of the item to PicoQuant is not included in the limited warranty.
The following are not covered:
- damage caused by accident, misuses, abuse, product modification or neglect, elementary events or acts of God
- damage resulting from the performance of repairs by someone not authorized by PicoQuant to provide repairs
- damage caused by installation of parts that are not supplied by PicoQuant
- damage occurring during shipment
- any claims made based on misrepresentations of the seller and costs associated with installation of the unit
- usage in non-academic environments or for non-academic applications
- usage-depended natural degradation of laser diodes and LEDs
PicoQuant’ liability is limited to the repair or the replacement, at our option, of any defective single model and shall not include incidental or consequential damages. Identical specifications of individual parameters cannot always be guaranteed in case of repair or replacement. Power loss of laser heads of the LDH/LDH-I Series and LEDs of the PLS/PLS-I series will be covered by the limited warranty only, if the power is reduced to 40% of the originally specified power. Repair of laser heads or LEDs is done on a best effort basis and resulting deviations of 30-50% in output power, pulse width or pulse shape compared to the original values may happen in rare cases. Central wavelengths may also vary by several nanometers as shown on the corresponding websites. Note: If a special selection of individual pulse parameters was made on customer request when the laser or LED was originally purchased, this selection is no longer guaranteed in case of a repair.
THIS LIMITED WARRANTY IS EXCLUSIVELY AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES (EXCEPT TITLE), WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE. PICOQUANT SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
How to get a warranty service?
If you require warranty service, please contact PicoQuant support in order to obtain a valid RMA-number. Please have the serial number and the proof of purchase ready. DO NOT RETURN PRODUCTS TO PicoQuant WITHOUT PRIOR AUTHORIZATION and without a valid RMA number.