PicoQuant is known for a fast and qualified support to its customers. We will help you with all your requests related to the usage of our instruments or our software as quickly as possible. We offer different contact forms - through a support request, via email, by phone, or on our dedicated wiki.
You can of course also contact us via email at email@example.com or via phone
at +49-30-1208820-88 to get support. When sending an email, please consider the
following items, which will speed up the processing of your support request:
please do not reply to some old email discussion, but start a new email
please send raw-data files (if possible), instead of screenshots or any other self-made presentation
please try to supply all meaningful settings that are necessary to reproduce the measurement or problem
please include useful information such as the system serial number and the group you are working with
Time-Resolved Fluorescence Wiki
PicoQuant hosts a time-resolved fluorescence wiki at http://www.tcspc.com.
This wiki is a loose collection of documents that the Support team of PicoQuant found to be of general interest to our customers or people working with time-resolved fluorescence or TCSPC in general.
Thank you for you request.
We have received your message and will contact you as soon as possible.