Appendix |
Support |
We will continually make improvements and fix bugs where they can be identified. The results of these efforts will be incorporated into upcoming versions of the program.
When you plan to upgrade your license, please contact your local distributor or PicoQuant.
In any case, we would like to offer you our full support. Please do not hesitate to contact PicoQuant if you need assistance with your data analysis.
If you observe any errors or bugs, please try to find a
reproducible error situation. Please e-mail us a detailed description of
the problem and of any relevant circumstances, together with the data
in question. Or use the Support Request formular at our website at
http://www.picoquant.com/contact/support.
When you contact the support, please open the
Help | About dialog, press the
Get Support Information button and copy the contents of the
window to a text file. Please attach this file when you mail your support request to:
support@picoquant.com
This will help us with the diagnosis of the problem. Thank you very much in
advance. Your feedback will help us to improve the product and its documentation.
Of course, we also appreciate good news: If you have obtained
exciting results or published a scientific paper, we would like
to know! Please send us an e-mail containing the appropriate
citation to
info@picoquant.com. Gain additional
publicity! PicoQuant maintains a database of publications mentioning
PicoQuant devices and software. It can be found at our website at
http://www.picoquant.com/scientific.
It is a valuable source if you would like to know which laboratories are
using PicoQuant products or how broad the field of various applications is.
If interested in networking with other users of the SymPhoTime 64, or if you have comments or questions
about the software, please visit our SPT-forum:
http://forum.picoquant.com/
PicoQuant GmbH
Rudower Chaussee 29 (IGZ)
12489 Berlin, Germany
Tel: | +49-30-1208820-0 | e-mail: | info@picoquant.com |
Fax: | +49-30-1208820-90 | WWW: | http://www.picoquant.com |
All information given here is reliable to the best of our
knowledge. However, no responsibility is assumed for possible
inaccuracies or omissions.
Specifications and external appearance are subject to change
without notice.